The Vigilance Group, comprising MACH Machine Tools and Machine Tools Sales Online (MTSO), has strengthened its sales operation in the North of England with the appointment of Jack Varley, as the Group’s new Northern Sales Engineer.

Previously employed at Nikken UK as an apprentice engineer before progressing, within the company, into a number of applications, service and, most recently, sales positions, Mr Varley brings a wealth of experience to the role, and is a welcome addition to The Vigilance Group as it looks to strengthen both of its brands’ positions within the North of England.

Commenting on the new appointment, Matt Andrew, MACH Machine Tools’ Sales Director, said:

“We’re delighted to have Jack on board and are confident that he can help us increase market share within the area.

“We’ve always done well in the North but, having our own man based in the region, will help accelerate growth and capitalise on the many opportunities that exist there.

“In the next month or so, we’ll be doing something similar in the Midlands with the appointment of new Midlands Area Sales Engineer.

“These are exciting times for us, and for our customers.”

Keeping pace with the increased demand for its new and used machine tools, The Vigilance Group, over the last 12-months, has focused time and effort on (first) building-up its Applications and Servicing Departments at its Bristol Headquarters.

Conscious that having the ‘right’ applications and servicing infrastructure and resources in place before expanding its sales presence in new territories too quickly, the last year has seen the Group significantly increase its headcount at the Bristol site.

This has resulted in it improving its spare and replacement parts’ operations and increasing the number of new and used machine tools held in stock.

The Group has also beefed-up its Customer Help Desk and, for DynaPath-controlled machine tool customers, strengthened its fast Wi-Wi enabled, remote 24/7 diagnostic, applications and monitoring support services.

Concludes Matt Andrew:

“Service support and immediate assistance are real ‘bugbears’ for customers.

“We have purposefully avoided the pitfalls of growing sales too quickly and then finding we could not support customers satisfactorily or to our own high standards.

“The improvements we have made across all our operations, followed by new sales appointments in key regions, means we now have everything in place to realise our true potential.”